Fujitsu warrants that all Product (but excluding spare parts and consumables)
will be free from any defect in materials or workmanship, and shall perform
in accordance with its specification, for a period as stated in the contract
between Fujitsu Europe Ltd. and its direct customer. Fujitsu's sole liability
for breach of this warranty will be (at its option) to repair or replace the
defective Product or component thereof. Customer may not return defective
product to Fujitsu until authorisation has been given.
This warranty does not extend to Product,
which becomes defective resulting from damage in the course of transportation
or by storage, operation, use or maintenance in an environment not conforming
to the instructions or specifications of Fujitsu. This warranty does not
extend to Product which is altered or modified such as by the removal or
replacement of parts, nor to minor electrical or mechanical maladjustment's.
This warranty is in lieu of all other
warranties, whether implied by statute or otherwise, and which are hereby
excluded. Fujitsu shall not be liable for any loss of profits or incidental
or consequential loss for whatever reason.
Please note that the warranty on your
Fujitsu product is with the original place of purchase, and not directly
with Fujitsu Europe Limited. However, should your original supplier have
ceased trading, please contact Fujitsu European Warranty Service where our
customer service team will be pleased to advise you. This warranty also
specifically excludes Product which has been purchased or acquired through
public auctions either online or otherwise.
| Telephone: | +44 (0) 20 8848 5180 |
| Fax: | +44 (0) 20 8606 4532 |
NOTE: No item should be returned to Fujitsu until an Equipment Return Allocation (ERA) number has been issued by Fujitsu
Warranty Exclusions
Warranty on your Fujitsu product may be
voided under the following circumstances:
In order to help verify the warranty status of your
unit, please have the following information to hand: -
It is also important to retain your original
purchase receipt, as it may be necessary to have sight of this in order to
verify warranty.
Where product is returned under warranty, or where
Fujitsu offers a repair service for Product, such items should be returned
carriage paid to Fujitsu. No item should be returned to Fujitsu until an Equipment
Return Allocation (ERA) number has been issued by Fujitsu. All attachments must
be removed before items are returned.
Fujitsu will carry out repairs either by
replacement of parts or subassemblies or by replacement of the entire unit. Fujitsu
reserves the right to incorporate engineering change orders (ECO’s) into the
product or to supply a replacement product of a higher revision level.
Fujitsu will endeavour to carry out repairs within
its estimated repair time, but Fujitsu can make no guarantees that repairs will
be completed in a particular time for whatever reason.
Fujitsu reserves the right to charge the Customer
where no fault is found in the product, or where the customer asks for an
estimate of the repair cost.
Fujitsu reserves the right to delay the return of
any items of Customers property in Fujitsu’s possession (other than warranty
repairs), and shall have a general lien on all such property in respect of any
sums which may be owing by customer to Fujitsu on any account whatsoever.
Fujitsu shall have the right to dispose of any such property on giving 28 days
notice by First Class post to Customers normal trading address where any such
sums are more than 14 days overdue, and shall apply the proceeds of disposal
(less any associated expenses) towards satisfaction of all debts owed by
Customer to Fujitsu.
Fujitsu can accept no responsibility for retention
or security of data or information stored on magnetic or other media returned
to Fujitsu for repair. It is Fujitsu’s normal practice to erase all magnetic
storage media which is returned for repair either under warranty or otherwise.
Fujitsu Europe Limited maintains a serial number
database. Any product that is returned and is found to be stolen will not
have the warranty honoured, and the unit will not be returned to the user.
Neither credit nor replacement will be issued.
Post Repair Warranty
Where product is repaired under warranty or
otherwise, the warranty on the repaired or replaced item shall be extended to
180 days after the return to Customer if this is later than the original
warranty period.
Your Fujitsu computer disk drive is a sensitive
precision instrument and should be handled as such. All defective disk drives
being returned to Fujitsu should be treated as if they were new, as units that
have been subjected to handling damage could result in the warranty being
voided.
Damage can be caused to disk drives in many
different ways, the two commonest being shock damage and Electrostatic
Discharge.
Shock
A drop onto a hard surface from as little as ¼" (6mm) can cause defects on the
surface of the drive, so extreme care must be exercised when handling disk
product. Care must always be taken when plugging/unplugging connectors on the
drive.
ESD (Electrostatic Discharge)
Static electricity is a natural phenomenon that
occurs in everyday life. We are all familiar with the effects of static
electricity, for example an electric shock from touching a metal door handle or
filing cabinet. This discharge would only typically be felt at voltages in
excess of 3,000 Volts. However, damage can be caused to a disk drive if it is
subjected to electrostatic discharges of as little as 20 Volts.
Typical voltages that could be built up by carrying
out everyday activities like walking on a vinyl floor may be as much as 12,000
Volts, rising to somewhere in the region of 35,000 Volts for walking on nylon
carpet. So in order to prevent damage from ESD, great care has to be taken.
Following, is a list of simple ‘Do’s & Don’ts’
that will help prevent handling damage.
DO
DON’T
Packaging
Please read the following instructions carefully.
Product that is received improperly packed is liable to have its warranty
voided. Please refer to the warranty exclusions part of this document.
Before returning any product, please ensure that it
is properly packaged, this is absolutely essential if the risk of shock damage
is to be minimised.
The unit should be shipped in its original Fujitsu
packaging, as this has been designed to provide suitable protection during the
rigours of transport.
If a disk drive is being returned, it is essential
that it is placed in an ESD protective bag prior to shipment. If the original
packaging is no longer available then please return the drive in a suitable
corrugated cardboard box. In order to protect the disk drive from shock, it
should be cushioned on all sides with at least 2" (50mm) of foam. Do not use
polystyrene chips as packing material. This type of ‘loose’ packing material is
a good source of static electricity and does not provide adequate support for
the drive being returned.
Under no circumstances should the drive be returned
in a padded ‘jiffy’ type bag, as this does not provide adequate protection.
Please ship via a traceable carrier, and ensure
that any returns documentation is included inside the box.
If you are in doubt, please contact Customer Service
| Telephone: | +44 (0) 20 8848 5180 |
| Fax: | +44 (0) 20 8606 4532 |